In 1896, John Malik wrote his business creed, a statement explaining the services he’d provide for his customers. We still follow this same creed today: "To give you such outstanding quality, value, service and guarantee that we may be worthy of your high esteem." Here at Eagle Wire Works, Inc., we take this promise seriously and we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You’re very important to us and we want to provide you with a safe and secure online experience.
This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time.
What information does Eagle Wire Works, Inc. collect about me?
Every time you visit our website, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site.
When you purchase from Eagle Wire Works, Inc. or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.
We also collect the information you provide to us when you register for "My Account", participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via email).
How do you use my information?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.
The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings from us, we give you the option of declining further offers.
We never provide your information or share your information with any other person, company, business, organization, enmity, except when required to by law to comply with subpoenas or court orders.
We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future just click the "unsubscribe" link on any promotional email you receive from us. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
Companies "Presented by Eagle Wire Works, Inc."
If you make a purchase from another company’s catalog or website that is "presented by Eagle Wire Works, Inc." the information you provide to that company, such as your credit card number and contact information, is provided to that company and not to Eddie Bauer. Providing this information to the company enables the transaction to take place. However, you should know that the company may, if you do not advise them to the contrary, share your name and postal and email addresses with third parties, including Eagle Wire Works, Inc. You should also know that these companies have their own privacy and data collection practices and are not covered by the Eagle Wire Works, Inc. privacy statement.
For more information, including privacy policies, regarding companies who send catalogs or host websites "presented by Eagle Wire Works, Inc." please see that company’s home page and click on their Information link; or review the customer service section of any catalog you may receive from that company.
What are "cookies" and how does Eagle Wire Works, Inc. use them?
A "cookie" is a small data file stored on your computer. At Eagle Wire Works, Inc., we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database. We do not use cookies to store any of your personal or financial information on your computer.
We recognize that you have a choice to refuse cookies. However, by choosing to accept an Eagle Wire Works, Inc. cookie you allow us to maintain the preferences stored in your Eagle Wire Works, Inc. "My Account" and process your order. If you choose not to accept the cookie, purchasing is not possible on the Eagle Wire Works, Inc. site.
If you are shopping Eagle Wire Works, Inc. and are having difficulty adding product to your shopping cart or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify, including eaglewireworks.com. Please click here for instructions on how to override your normal cookie handling practices. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone at 1-216-341-8550.
How can I update my information?
We provide you access to the following information if you send us an email, call us or write to us:
- Financial Information (such as credit card account information)
- Unique Identifier Information (customer number or password)
- Transaction Information (dates on which you made purchases, amounts and types of purchases)
- Contact Information (name, address, phone number)
We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested. Click here for contact information.
How do I know that my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-216-341-8550.
Children's Policy
Eagle Wire Works, Inc. does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.
Changes To This Privacy Policy Statement
From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future we will post the policy changes on the privacy page of our website to notify you of these changes. You should check our website periodically for more information on how we use the data we collect.
If there is a material change in the manner we use data that we collect, we will update this Privacy Statement to reflect these changes.
Contact Us
Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns.
Address:
Eagle Wire Works, Inc.
3173 East 66 Street
Cleveland, Ohio 44127
Phone:
Call 24-hours a day at 1-216-341-8550
E-mail:
General Information - info@eaglewireworks.com
Sales and Product Information - sales@eaglewireworks.com
Commercial Clients & Manufacturing Order Inquiries - service@eaglewireworks.com
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